Frequently Asked Questions

One of the easiest ways to get in contact is to use our online contact form. This video gives a general overview of how to do just that. For best results, please view it on a tablet or desktop computer.

You can make a payment on your account either by paying your balance or by selecting the relevant items to pay. The payment is immediately associated to your account. This is the recommended way to make payments. For best results, this video should be viewed on a tablet or desktop computer.

You can access most places of your portal account from the dashboard. You can view your cases and transactions, update your account details and even go to your document area. Your dashboard is a snapshot of your account. For best results, this brief overview video should be viewed on a tablet or desktop computer.

In the 'My Cases' area you can: view all your cases, both old and new; you can raise a new case and your details will be inserted directly from your account. For best results, please view this video on a tablet or desktop computer.

You can view, filter and search your transactions in the 'My Transactions' area. For best results, this quick overview video should be viewed on a tablet or desktop computer.

To register you need the alphanumeric security key and the 12-digit customer reference you can find on either your welcome pack or your most recent invoice. We have created a quick overview of registering an account and, for best results, please view this video on a tablet or desktop computer.

When you first sign into your account you need to confirm the details already in our records. You will also need to reconfirm paperless billing. If you were previously using paperless billing this should be preselected. We have created a quick video showing you this screen and, for best results, please view it on a tablet or desktop computer.

After you have logged into your account you can update, or just check out, your contact details on the 'My Details' page. This video is a quick overview on how to do just that and, for best results, please view it on a tablet or desktop computer.

When you first sign into your account you need to confirm your details. The "Pay" button has also moved. We have tried to demonstrate what to expect when accessing your account for the first time and have created a quick video showing you this process. For best viewing results, please view this on a tablet or desktop computer.

HomeGround offers four different payment options:

  1. Online via the customer portal
    • Log in to make a payment. This is the easiest way to pay and ensures your payment appears on your account immediately.
    • To register on our portal, please click here..
  2. Phone payment on our automated line
    • Please call 03300 887953 and follow the instructions. You will need your 12-digit customer reference number so we can identify you. Standard call rates apply. Calls from mobiles or landlines may be included in free call packages.
    • Please note, payments made on the automated payment line may take up to 24 hours to appear on your account.
  3. By cheque
    • Please make it payable to HomeGround Management Ltd. and write your 12-digit customer reference on the back of the cheque.
    • Post it to: HomeGround Management Ltd, PO Box 6433, London, W1A 2UZ
    • HomeGround does not accept post-dated cheques.
  4. Other Methods
    • HomeGround are unable to accept provide a direct debit functionality.
    • If you are unable to pay by the above means, please contact us so we can see how we can help.