Frequently Asked Questions

This video shows the functionality of the HomeGround home page, which is the landing page and most of the website can be entered from here. For best results, please view it on a tablet or desktop computer.

From time to time general important notices will appear as a banner when you open the screen. Please take time to read these before clicking OK and closing them.

One of the easiest ways to get in contact is to use our online contact form. This video gives a general overview of how to do just that. For best results, please view it on a tablet or desktop computer.

You can make a payment on your account either by paying your balance or by selecting the relevant items to pay. The payment is immediately associated to your account. This is the recommended way to make payments. For best results, this video should be viewed on a tablet or desktop computer.

You can access most places of your portal account from the dashboard. You can view your cases and transactions, update your account details and even go to your document area. Your dashboard is a snapshot of your account. For best results, this brief overview video should be viewed on a tablet or desktop computer.

In the 'My Cases' area you can: view all your cases, both old and new; you can raise a new case and your details will be inserted directly from your account. For best results, please view this video on a tablet or desktop computer.

You can view, filter and search your transactions in the 'My Transactions' area. For best results, this quick overview video should be viewed on a tablet or desktop computer.

To register you need the alphanumeric security key and the 12-digit customer reference you can find on either your welcome pack or your most recent invoice. We have created a quick overview of registering an account and, for best results, please view this video on a tablet or desktop computer.

When you first sign into your account you need to confirm the details already in our records. You will also need to reconfirm paperless billing. If you were previously using paperless billing this should be preselected. We have created a quick video showing you this screen and, for best results, please view it on a tablet or desktop computer.

After you have logged into your account you can update, or just check out, your contact details on the 'My Details' page. This video is a quick overview on how to do just that and, for best results, please view it on a tablet or desktop computer.