The purpose of this privacy notice is to outline how HomeGround Management Limited has established measures to protect your privacy and information rights.
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access), HomeGround can be contacted as follows: email@example.com or PO Box 6433 London W1A 2UZ, marked for the attention of the Data Protection Officer.
We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these.
This privacy notice aims to outline how we maintain these rights. In particular, it outlines:
Under current UK data protection law, you have rights including:
|Right to be informed||This means that we have to be transparent in how we collect and use your personal data.|
|Right to access||You have the right to access your personal data.|
|Right to rectification||If the information we hold about you is inaccurate or incomplete, you can request that we correct this.|
|Right to erasure||You can request that we delete or remove personal data in certain circumstances.|
|Right to restrict processing||
You have the right to request that we cease processing your data, if:
We will review the validity of your request and respond to you with our decision.
|Right to data portability||Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.|
|Right to object||
You have the right to object to our processing in certain circumstances. For example, you can object to:
For the avoidance of doubt, we do not process data for these purposes.
|Rights relating to automated decision making including profiling||
Where we apply automated decision making, we must:
We do not use automated decision making or profiling.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you exercise your right of access, we will require proof of identification and the one-month timeframe for a response begins from receipt of your identification document.
Please get in touch with us at firstname.lastname@example.org or PO Box 6433 London W1A 2UZ, marked for the attention of the Data Protection Officer to find out more or to exercise your information rights. There are circumstances in which we will decline your request, but we will explain this clearly to you.
Please find below a summary of the information we hold and how we use this to deliver services to you.
|Information we collect||Examples of Information||Why we collect the information||How we obtain the information|
Core customer records
Customer documentation (hardcopy)
Property Details, Name, Contact Details
Any Details provided by the customer
Payment and billing details
Lease or other title documents
|We collect your information in order to perform a contract (your lease or title document). This includes, for example, administering and processing billing or consents and other obligations under your lease or title document.||
Most of the information we obtain is provided to us directly by your landlord or rentcharge owner.
We also receive information from customers directly and indirectly from managing agents or management companies, insurers, solicitors or payment processors in relation to the legal performance of your lease or title document.
|Contact details, financial details including tax, pension details, HR records including performance, disciplinary and recruitment||We process this information about our employees to allow us to administer their employment and benefits pursuant to contract and for prospective employees in relation to recruitment||
Most of the information we process is provided to us by the employee or prospective employee directly.
|Cookies||Analytical information e.g. browsing patterns and statistical data||We use the information to improve customer experience on our website||Certain cookies are essential for the performance of the website and do not require consent. For analytical cookies we require your consent and there is an option on the website to modify your cookie preferences.|
We share data with a number of third parties in the course of delivering our services. These are summarised below:
With the exception of call recordings, HomeGround retains personal data for seven (7) years from our point of last contact. Call recordings are kept for a period of 6 months from the date of call. We hold this information to support our legal and regulatory requirements.
HomeGround applies technical and organisational security measures in line with industry good practices such as ISO 27001. HomeGround has achieved the Cyber Essentials accreditation.
Arthur J. Gallagher Insurance Brokers Limited is the data controller of any personal information you provide to us or personal information that has been provided to us by a third party. We collect and process information about you in order to arrange insurance policies and to process claims. Your information is also used for business purposes such as fraud prevention and detection, and financial management. This may involve sharing your information with third parties such as insurers, reinsurers, other brokers, claims handlers, loss adjusters, credit reference agencies, service providers, professional advisors, our regulators, police and government agencies or fraud prevention agencies.
We may record telephone calls to help us monitor and improve the service we provide. For further information on how your information is used and your rights in relation to your information please see our privacy notice at www.ajginternational.com/Privacy-Policy/. If you are providing personal data of another individual to us, you must tell them you are providing their information to us and show them a copy of this notice.
Lockton Companies LLP is committed to protecting the privacy and security of your personal data.
As an intermediary providing regulated insurance broking services, Lockton Companies LLP is a “data controller”.
We collect and use relevant information about you to provide our insurance broking services to you, including (as applicable) risk consulting, arranging the insurance cover from which you benefit or handling your claims, and to meet our legal obligations.
This information includes details such as your name, address and contact details and any other information that we collect about you in connection with the insurance broking services we provide to you. This information may include more sensitive details such as information about your health and any criminal convictions you may have.
In certain circumstances, we may need your consent to process certain categories of information about you (including sensitive details such as information about your health and any criminal convictions you may have). Where we need your consent, we will ask you for it separately. You do not have to give your consent and you may withdraw your consent at any time. However, if you do not give your consent, or you withdraw your consent, this may affect our ability to provide our insurance broking services to you, including (as applicable) arranging the insurance cover from which you benefit and may prevent us from providing cover for you or handling your claims.
The way insurance works means that your information may be shared with, and used by, a number of third parties in the insurance sector for example, insurers, agents or brokers, reinsurers, loss adjusters, sub-contractors, regulators, law enforcement agencies, fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose your personal information in connection with the insurance broking services that we provide and to the extent required or permitted by law.
Where you provide us with details about other people, you must provide this notice to them.
For more information about how we use your personal information please see our full privacy notice, which is available online on our website (https://www.locktoninternational.com/privacy-notice) or in formats on request.
You have rights in relation to the information we hold about you, including the right to access your information. If you wish to exercise your rights, discuss how we use your information or request a copy of our full privacy notice, please contact our Data Protection Manager at:
Lockton Companies LLP
The St Botolph Building
Tel: 020 7933 0000
As part of our service to you, we will send you marketing communications from time to time which may include risk or insurance related information or details of services, or products, or events, which we think, may be of interest to you.
You can manage your marketing preferences or ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing email@example.com.
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access), Homeground Management Limited can be contacted as follows: firstname.lastname@example.org or PO Box 6433 London W1A 2UZ, marked for the attention of the Data Protection Officer.
If you are unhappy with our response to your query, of if you would like to escalate a concern, The Information Commissioner’s Office can be contacted on 030 3123 1113 or you can visit their website https://ico.org.uk for further details.