HomeGround is committed to the Government’s Public Pledge for Leaseholders. Over 70% of our leases with an onerous rent review clause have been or are in the process of being varied and we continue to work with customers who have yet to start the variation process.
We strongly support raising standards and effective regulation of managing agents and are proud to be an ARMA (the Association of Residential Managing Agents) Network member to support this commitment.
HomeGround is a member of the FPA, the UK’s leading fire safety organisation. Their resources along with the expertise of our own in-house building safety team will help us meet the current building safety challenges.
HomeGround is the easily accessible link between you and your landlord. We help you navigate your responsibilities as a homeowner.
This secure online customer portal helps you manage your property account and payments. It is the convenient way to access our comprehensive range of services.
All our operational teams serving our customers are continuing to work from home in light of the ongoing public health guidance and restrictions in response to the coronavirus (Covid-19). Since March 2020, through remote working, we have been able to maintain a full service across all our customer facing teams using e-mail and online contact methods. Please also take time to review HomeGrounds other news updates on insurance renewals and our arrears process update.Read more >
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These are on the welcome letter we sent you.
The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.
You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.
FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.
We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.