Things you may need to know

All our operational teams serving our customers are continuing to work from home in light of the ongoing public health guidance and restrictions in response to the coronavirus (Covid-19). Since March 2020, through remote working, we have been able to maintain a full service across all our customer facing teams using e-mail and online contact methods. Please also take time to review HomeGrounds other news updates on insurance renewals and our arrears process update.

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If you currently have an outstanding balance on your account you may have received a notification letter from us to remind you about your balance and to request that you contact us if you are in financial difficulty or if you have a query with your account. Please ensure you read more to avoid any issues with your account.

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Information on HomeGrounds yearly insurance renewal for 2020

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You will need your:

  • Online security key
  • 12-digit customer reference number

These are on the welcome letter we sent you.

Our Services

The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.

You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.

FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.

It's Your Home

We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.