Your Account
{{ errorMessage }}
HomeGround News Bites
Trees for Cities Partnership
HomeGround have partnered with Trees for Cities.
We are committed that for each customer who opts for paperless correspondence we will donate towards planting a tree in an urban area.
HomeGround’s aim is to plant 10,000 trees by 2026.
HomeGround News Bites
Public Pledge for Leaseholders
HomeGround is committed to the Government’s Public Pledge for Leaseholders. Over 70% of our leases with an onerous rent review clause have been or are in the process of being varied and we continue to work with customers who have yet to start the variation process.
HomeGround News Bites
ARMA Membership
We strongly support raising standards and effective regulation of managing agents and are proud to be an ARMA (the Association of Residential Managing Agents) Network member to support this commitment.
HomeGround News Bites
Building Fire and Safety
HomeGround is a member of the FPA, the UK’s leading fire safety organisation. Their resources along with the expertise of our own in-house building safety team will help us meet the current building safety challenges.
HomeGround
Property matters made easy
HomeGround is the easily accessible link between you and your landlord. We help you navigate your responsibilities as a homeowner.
This secure online customer portal helps you manage your property account and payments. It is the convenient way to access our comprehensive range of services.
Welcome to HomeGround
Register Now
You will need your online security key and 12-digit customer reference number. These are on the welcome letter we sent you.
RegisterTop five frequently asked questions
The recent changes brought about by the Building Safety Act and the associated regulations provide some leaseholders with protections against costs arising from certain building safety related costs, in some circumstances. Some leaseholders will still have to pay, up to a capped amount and others will still have to pay in line with their usual service charge apportionments as determined by their lease.
The LDoC enables the Landlord to understand who within a block may, under certain circumstances, be required to contribute towards those building safety related costs, and to ensure that they only pay the amount that the law has deemed appropriate.
You need to complete the LDoC to determine if you qualify for the leaseholder protections against building safety costs, arising from Building Safety act and to enable your landlord to calculate your maximum financial contribution towards those costs.
The information provided in the LDoC will help your building owner to ensure that no leaseholder will pay more than the law now requires in relation to building safety related costs.
As our customer you can control and manage your details on our website:
- change your billing address and preferences;
- pay your ground rent invoices;
- view your account summary;
- apply for a service, such as consent for alterations or a lease extension;
- request a refund;
- add an authorised person to manage the account on your behalf.
You can also contact us by:
- enquiry form on the website
- email at enquiries@homegroundonline.com
- phone on 020 3966 2974 (opening hours are Monday - Friday - 10am - 4pm)
- writing to us at HomeGround Management Ltd, PO Box 6433, London W1A 2UZ
If you wish to make a payment you can call our automated payment line directly on 03300 887953.
Please remember to quote your 12-digit customer reference number on all correspondence, which you can find on HomeGround invoices. If you do not have this information, please give us your full property address with the postcode.
To switch to paperless, please log in to your HomeGround Portal. You can opt for paperless on the My Dashboard screen under My Details – Change, tick the “I prefer paperless communication” and save your option with the save button at the bottom of the My Details page.
For an easy to follow how to video click here.
If you are experiencing problems with this or would like the option to go paperless without logging in, please use the Contact Us form or call us on 020 3966 2974
Statement requests
To request a copy of your account statement, please log in to your HomeGround portal. You can request a statement on the My Dashboard screen under the Account balance option on the left of the screen. A statement will be emailed to you within 24 hours.
If you are experiencing problems with this or to request a statement without logging in, please use the Contact us form. A response will be sent to you within 3 to 5 working days
HomeGround offers the following methods of payment.
HomeGround Portal
View and pay your invoices online; successful payments appear on your account straight away.
Automated payment line
Call 03300 887953 and follow the instructions. You will need your 12-digit customer reference number. Standard call rates apply. Calls from mobiles or landlines may be included in free call packages.
Due to some previous ongoing issues with our alternate payment methods (Portal and Telephone Payments), we are providing our bank details for customers who need to make an urgent payment on their account. While this is not ideal, it ensures that everyone who needs to make a payment can do so. Please take a moment to read the FAQ below in full and ensure you include your 12-character customer reference.
To make a payment via bank transfer, please use the following details:
Bank Name: Coutts
Account Name: HomeGround Management Limited
Account Number: 04046315
Sort Code: 18-00-02
IBAN: GB74 COUT 180002 04046315
SWIFT/BIC: COUTGB22XXX
Reference: Your 12-character customer reference
Important: When making your payment, it is crucial to include your unique 12-character customer reference in the payment reference field. This reference ensures that your payment is correctly allocated to your account. Failure to include this reference may result in delays or misallocation of your funds.
If you do not include your 12-character customer reference, we may not be able to allocate your payment to your account promptly. This could lead to delays in processing your payment or your payment being incorrectly applied to another account. To avoid any issues, please double-check that your 12-character customer reference is correctly entered.
Your 12-character customer reference can be found on your welcome letter, invoice or almost any communication from HomeGround. If you are unsure or cannot find it, please contact our customer service team for assistance.
Yes, you can make a payment from an international bank account using the IBAN and SWIFT/BIC details provided above. Please ensure to include your 12-character customer reference in the payment reference field.
We can only accept British Pounds (GBP) at this time. If your bank account is in a different currency, please arrange for the conversion to British Pounds before making the transfer. Additionally, please ensure that any fees associated with the currency conversion or the international transfer are covered by you. This will ensure that the full amount of your payment is received and properly credited to your account without any delays.
If you have any questions or need assistance with the process, please don't hesitate to contact our customer service team. We are here to help!
If your payment is delayed or misallocated, please contact our customer service team immediately. Provide them with the details of your transaction, including the date, amount, and your 12-character customer reference. We will work to resolve the issue as quickly as possible.
Payments should be made by the due date specified on your invoice. Please allow sufficient time for your bank to process the transfer, which may take several business days, especially for international payments. It is recommended to make payment a week before due if you are paying via bank transfer.
Always include your 12-character customer reference to avoid any delays.
Things you may need to know
We review our services and the fees and administration charges we collect from customers periodically, to ensure these are benchmarked, are reasonable and reflect factors such as inflation. The last such review we undertook was towards the end of 2022. Our 2024 review has just been completed, and a small number of fees will be increasing as from May 2024. Where a fee is increasing and an ongoing transaction or service was quoted at the old fee level, this will be honoured. In response to customer and conveyancer demand we are also introducing new expedited services for our Assignment and Mortgage packs. Details of this are in the updated fees and requirements guidance we send to customers as part of our pre-sales process.
Read more >Recent changes brought about by the Building Safety Act and the associated regulations may provide some leaseholders with protections against costs arising from certain building safety related costs, in some circumstances. A deed of certificate, in the prescribed form set out by government, needs to be completed to determine if you are eligible for the protections...
Read more >We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.
Read more >Already Have An Account?
Please sign in with the email address you used to register.
Your password should be the same, but please contact us if you have any problems.
Register Today
You will need your:
- Online security key
- 12-digit customer reference number
These are on the welcome letter we sent you.
Our Services
The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.
You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.
FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.
It's Your Home
We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.
