Since Wednesday 18th March all our operational staff have been working from home to comply with Government advice and restrictions in response to the coronavirus (Covid-19). We have been able to maintain a full service across all our customer facing teams using e-mail and online contact methods.

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Our Services

The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.

You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.

FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.

It's Your Home

We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.

Things you may need to know

On 26th March 2019, HomeGround signed its name to the Ministry for Housing, Communities and Local Government’s Pledge to address a number of issues in the residential leasehold sector.

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We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.

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Earlier this year, The Ombudsman Service Limited, one of the three Government approved independent Redress Scheme providers, announced that it would be withdrawing from the property sector, and ceasing to offer consumer redress services for its property company members’ customers.

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