Top three frequently asked questions

The recent changes brought about by the Building Safety Act and the associated regulations provide some leaseholders with protections against costs arising from certain building safety related costs, in some circumstances. Some leaseholders will still have to pay, up to a capped amount and others will still have to pay in line with their usual service charge apportionments as determined by their lease.

The LDoC enables the Landlord to understand who within a block may, under certain circumstances, be required to contribute towards those building safety related costs, and to ensure that they only pay the amount that the law has deemed appropriate.

You need to complete the LDoC to determine if you qualify for the leaseholder protections against building safety costs, arising from Building Safety act and to enable your landlord to calculate your maximum financial contribution towards those costs.

The information provided in the LDoC will help your building owner to ensure that no leaseholder will pay more than the law now requires in relation to building safety related costs.

Statement requests

To request a copy of your account statement, please log in to your HomeGround portal. You can request a statement on the My Dashboard screen under the Account balance option on the left of the screen. A statement will be emailed to you within 24 hours.

If you are experiencing problems with this or to request a statement without logging in, please use the Contact us form. A response will be sent to you within 3 to 5 working days

HomeGround offers the following methods of payment.

HomeGround Portal

View and pay your invoices online; successful payments appear on your account straight away.

Automated payment line

Call 03300 887953 and follow the instructions. You will need your 12-digit customer reference number. Standard call rates apply. Calls from mobiles or landlines may be included in free call packages.

Things you may need to know

Recent changes brought about by the Building Safety Act and the associated regulations may provide some leaseholders with protections against costs arising from certain building safety related costs, in some circumstances. A deed of certificate, in the prescribed form set out by government, needs to be completed to determine if you are eligible for the protections...

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For Leases granted by Redrow Real Estates Limited that were acquired by Adriatic at Crawford Building, London E1 and Kingston Riverside, Kingston-Upon-Thames KT2 We are pleased to confirm that, following an agreement between developer Redrow with Adriatic, Adriatic will offer to remove rent review clauses from 210 leases at Kingston Riverside, originally granted by Redrow with rent review clauses doubling more frequently than every 20 years (Doubling Clauses). Adriatic will also vary the overriding lease owned by Redrow at Crawford Building to permit them to vary those residential underleases held under their lease which contain Doubling Clauses.

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For Leases granted by Miller Homes Limited that were acquired by Adriatic at Silsoe and Abacus at Fairfield Drive We are pleased to confirm that, following an agreement between developer Miller Homes with Adriatic and Abacus, Adriatic and Abacus will offer to remove rent review clauses from 3 leases at Silsoe and one lease at Fairfield Drive respectively, originally granted by Miller Homes with rent review clauses doubling more frequently than every 20 years (Doubling Clauses).

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We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.

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Our Services

The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.

You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.

FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.

It's Your Home

We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.