About HomeGround

HomeGround currently manages a residential property portfolio of more than 200,000 properties across England and Wales. We act as asset managers for major UK pension and life funds that have committed to investing in residential property. Therefore, our role is not just to collect money and handle administration, but it is also to provide responsible long-term stewardship for the properties we look after. 

HomeGround is a specialist asset manager for residential property portfolios across England and Wales that are owned by freeholder and landlord companies. HomeGround looks after these portfolios on behalf of major institutional UK investors, such as pension funds.

HomeGround is here to help you, as a customer, to manage your rights and responsibilities as a leaseholder or freeholder.  

On behalf of your landlord HomeGround: 

  • collects and administers ground rents and implements rent reviews
  • arranges building insurance
  • manages lease extensions, freehold purchases, landlord consents and title transfers.

No. HomeGround only collects ground rent and building insurance premiums.

Service charges are separate from your ground rent and are dealt with and collected by your building’s managing agent.

HomeGround is not involved with the maintenance or management of your building.

As our customer you can control and manage your details on our website: 

  • change your billing address and preferences;
  • pay your ground rent invoices;
  • view your account summary;
  • apply for service, such as consent for alterations or a lease extension;
  • request a refund;
  • add an authorised person to manage the account on your behalf. 

You can also contact us by:

  • enquiry form on the website
  • email at enquiries@homegroundonline.com
  • phone on 020 3966 2974 (opening hours are Monday - Friday - 10am - 4pm)
  • writing to us at HomeGround Management Ltd, PO Box 6433, London W1A 2UZ

If you wish to make a payment you can call our automated payment line directly on 03300 887953.

Please remember to quote your 12-digit customer reference number on all correspondence, which you can find on HomeGround invoices. If you do not have this information, please give us your full property address with the postcode.