News


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Important information: COVID-19 Update Tuesday 31st March

Since Wednesday 18th March all our operational staff have been working from home to comply with Government advice and restrictions in response to the coronavirus (Covid-19). We have been able to maintain a full service across all our customer facing teams using e-mail and online contact methods.

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Logging in and Making a Payment for the First Time

If you are struggling to login or make a payment, please take a moment to view these videos. Should you still experience difficulties, please ensure you let us know the details of your account, of the browser (Chrome, Internet Explorer, Firefox, Microsoft Edge, Safari) and your operating system (Windows 10, macOS 10.15 (Catalina), Andriod 10, IOS 13.1). This will help speed up our assistance to you.

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HomeGround’s customer telephone contact centre

We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.

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HomeGround a signatory to the Government’s Public Pledge for Leaseholders

On 26th March 2019, HomeGround signed its name to the Ministry for Housing, Communities and Local Government’s Pledge to address a number of issues in the residential leasehold sector.

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HomeGround’s Ombudsman Redress Scheme changed on 1st August 2018

Earlier this year, The Ombudsman Service Limited, one of the three Government approved independent Redress Scheme providers, announced that it would be withdrawing from the property sector, and ceasing to offer consumer redress services for its property company members’ customers.

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