News


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HomeGround appoints new Head of Asset Protection

We are delighted to welcome Gary Crook, who has joined the HomeGround team as Head of Asset Protection, a department that brings together the professional resources within our existing Estates Management, Fire and Building Safety teams.

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Voluntary Undertakings by Adriatic Land 3 Limited with the CMA

For Leases granted by Countryside Properties at Highmead (aka Silverpoint), Edmonton N18 We are pleased to confirm that, following an agreement between developer Countryside Properties, and Adriatic, Adriatic has entered into voluntary Undertakings with the Competition and Markets Authority (CMA), to offer to remove rent review clauses from 119 leases at Highmead, originally granted by Countryside with rent review clauses doubling more frequently than every 20 years (Doubling Clauses), including where these had been replaced with reviews linked to the Retail Prices Index (RPI).

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HomeGround employee scoops IRPM Exam Award

As part of our commitment to professional and personal development across our team, we give all our staff access to a range of external training and development opportunities, including studying for recognised professional qualifications as members of industry bodies such as the Institute of Residential Property Management (IRPM)...

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Building Safety and Funding Agreement for the remediation of unsafe non-ACM cladding systems

We are pleased to announce that just before Christmas, HomeGround, as part of a cross-industry group of stakeholders reached an agreement with the Department for Levelling Up, Housing and Communities (DLUHC) on the terms of the Grant Funding Agreement (GFA) for the Non-ACM Building Safety Fund

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Insurance Renewal 2020

Information on HomeGrounds yearly insurance renewal for 2020

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Important Information – Outstanding ground rent or Insurance premium

If you currently have an outstanding balance on your account you may have received a notification letter from us to remind you about your balance and to request that you contact us if you are in financial difficulty or if you have a query with your account. Please ensure you read more to avoid any issues with your account.

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Logging in and Making a Payment for the First Time

If you are struggling to login or make a payment, please take a moment to view these videos. Should you still experience difficulties, please ensure you let us know the details of your account, of the browser (Chrome, Internet Explorer, Firefox, Microsoft Edge, Safari) and your operating system (Windows 10, macOS 10.15 (Catalina), Andriod 10, IOS 13.1). This will help speed up our assistance to you.

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HomeGround’s customer telephone contact centre

We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.

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HomeGround a signatory to the Government’s Public Pledge for Leaseholders

On 26th March 2019, HomeGround signed its name to the Ministry for Housing, Communities and Local Government’s Pledge to address a number of issues in the residential leasehold sector.

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HomeGround’s Ombudsman Redress Scheme changed on 1st August 2018

Earlier this year, The Ombudsman Service Limited, one of the three Government approved independent Redress Scheme providers, announced that it would be withdrawing from the property sector, and ceasing to offer consumer redress services for its property company members’ customers.

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