We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.
Our customers can now call us on 020 3966 2974, and can access their account balance or make a payment at any time using the automated option on the answer menu. For other services, our Customer Service team is available between 10am and 4pm Monday to Friday, excluding bank holidays. Customers who need to contact us outside these hours can continue to e-mail our team on firstname.lastname@example.org.