News

Information for our Customers: HomeGround Closing Times - 2024 Festive Season and New Year period

We take this opportunity to extend our best wishes to all our customers in advance of the festive season, and for the new year to come. Please note that HomeGround’s office will close at 4:00 pm on Monday 23rd December 2024 and reopen at 9:00 am on Thursday 2nd January 2025. Our Customer Contact Centre will reopen at 10:00 am on Thursday 2nd January 2025.

HomeGround Fee Review

We review our services and the fees and administration charges we collect from customers periodically, to ensure these are benchmarked, are reasonable and reflect factors such as inflation. The last such review we undertook was towards the end of 2022. Our 2024 review has just been completed, and a small number of fees will be increasing as from May 2024. Where a fee is increasing and an ongoing transaction or service was quoted at the old fee level, this will be honoured. In response to customer and conveyancer demand we are also introducing new expedited services for our Assignment and Mortgage packs. Details of this are in the updated fees and requirements guidance we send to customers as part of our pre-sales process.