HomeGround’s Ombudsman Redress Scheme changed on 1st August 2018

Earlier this year, The Ombudsman Service Limited, one of the three Government approved independent Redress Scheme providers, announced that it would be withdrawing from the property sector, and ceasing to offer consumer redress services for its property company members’ customers. As a result, HomeGround is pleased to announce that it has joined The Property Ombudsman Service (“TPOS” – www.tpos.co.uk), and that since 1st August 2018, TPOS has been our independent redress provider for any customer complaints.  We have updated our Complaints Procedure to reflect this change. Our new Complaints Procedure may be found on our FAQs page, under “What do I do if I want to make a Complaint”.