Frequently Asked Questions

HomeGround offers four different payment options:

1. Online via the customer portal
   • Log in to make a payment. This is the easiest way to pay and ensures your payment appears on your account immediately.
   • To register on our portal, please click here..
2. Phone payment on our automated line
   • Please call 03300 887953 and follow the instructions. You will need your 12-digit customer reference number so we can identify you. Standard call rates apply. Calls from mobiles or landlines may be included in free call packages.
   • Please note, payments made on the automated payment line may take up to 24 hours to appear on your account.
3. Other Methods
   • HomeGround are unable to accept provide a direct debit functionality.
   • If you are unable to pay by the above means, please contact us so we can see how we can help.