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Request to house a pet
As the legal owner of a leasehold property you may be required to obtain permission from your landlord (usually called consent) before housing a pet. We suggest you check your lease before completing the application form because if there is a strict ‘no pets’ restriction in your lease, your landlord will not grant consent.
The application to house a pet can be completed through your account on the HomeGround portal – where you can also check a copy of your lease.
The application process is quick and easy and we respond within 3–5 working days. Once your application is received, we assign it a case number. Please quote this case number every time you discuss your application with us.
If you are already registered on the HomeGround portal but need help resetting your password, please click here.
To register on the HomeGround portal you will need your 12-digit customer reference number and your security key, which can be found in the welcome pack that was sent to you when we first acquired your property and on our invoices. If you need help with your security key and customer reference number, please complete an enquiry form.
To register, please click here.
Please note, due to the nature of providing consent, we must have a completed application form per pet as must evaluate and review every request on an individual basis.