House a Pet

As the legal owner of a leasehold property you may be required to obtain permission from your landlord (usually called consent) before housing a pet. We suggest you check your lease before completing the application form because if there is a strict ‘no pets’ restriction in your lease, your landlord will not grant consent.

The application to house a pet can be completed through your account on the HomeGround portal – where you can also check a copy of your lease.

The application process is quick and easy and we respond within 3–5 working days. Once your application is received, we assign it a case number. Please quote this case number every time you discuss your application with us.

If you are already registered on the HomeGround portal but need help resetting your password, please click here.

To register on the HomeGround portal you will need your 12-digit customer reference number and your security key, which can be found in the welcome pack that was sent to you when we first acquired your property and on our invoices. If you need help with your security key and customer reference number, please complete an enquiry form.

To register, please click here.

Please note, due to the nature of providing consent, we must have a completed application form per pet as must evaluate and review every request on an individual basis.

As a legal owner of a leasehold property you may need permission from your landlord (usually called consent) before housing a pet at your property. HomeGround manages this process for the landlord.

The starting point should be to check your lease itself to see if there is a “no pet” restriction, or a requirement to obtain the landlords consent before a pet can be kept at the property. You can access and download a copy of your lease from your account on the customer portal for free. Alternatively, we can supply you with a duplicate copy of your lease.

If your lease states that you cannot house a pet at your property without the landlord’s consent, we strongly recommend that you apply prior to housing the pet to avoid any possible disappointment. Our online application form is easy and convenient to use once you have signed onto your account, you can simply apply and make the payment of our fee online.

Once we are in receipt of your application and our non-refundable assessment fee of £50.00 per pet we will carry out our review which will involve:

• checking your lease to see if you are permitted to house a pet at the property
• reviewing the freehold and leasehold titles for any restriction preventing pets from being kept at the property
• consult with the managing agents at the site to see if they have any objections to your request

Our Response time is usually 3 – 5 working days to review your initial request.

We will then tell you whether we are able to grant consent and if we can, provide our licence formally recording the landlord’s consent to house a pet.