Why have I received an invoice for arrears?

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The records passed on to HomeGround from your previous freeholder, after our client purchased the freehold of your property, show that you had not paid your ground rent for the periods shown on the invoice.

If you have paid this ground rent to your previous freeholder (or their agent), please send us documentation showing the payment, such as a bank statement or a receipt from the previous freeholder.

Once we receive documentation that proves payment, the arrears charges are marked as disputed on our system with ** while we try to obtain that payment from your previous freeholder.

We can experience delays in sorting out arrears and if you do receive a ground rent invoice for the next period, please ignore the charges marked ** as we do not expect you to pay them. Your total outstanding balance on your account will also exclude the charges in dispute.

Please contact us if you require additional information about an invoice for arrears.