Your Account
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I haven't received a ground rent notice
We may not have your correct contact details or preferences if:
- your previous agent has not passed them on
- you have rented out your property and not updated us about the change in your correspondence address
- you have recently purchased your property and we have not been informed about the change in ownership, in which case please check with the solicitor or conveyancer who dealt with your purchase that a notice has been served on the freeholder about the sale.
You can check and update your correspondence address and method in your account on the HomeGround portal under the My Details option.
If you are already registered on the HomeGround portal but need help resetting your password, please click here.
To register on the HomeGround portal you will need your 12-digit customer reference number and your security key, which can be found in the welcome pack that was sent to you when we first acquired your property and on our invoices. If you need help with your security key and customer reference number, please complete an enquiry form.
To register, please click here.