How to use the portal

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Please start by checking all the FAQs. If you need more help then please use the contact form. Make sure you have given us enough detail so we can understand your query. You'll be given a case number to quote in future discussions about your enquiry.

For the best experience we recommend that you always log in first, then you won't have to fill in as many basic details: Sign in or Register.

If you have forgotten your password, you can reset it by clicking here.

We usually respond in 3–5 working days. You will get an email that either answers your query or asks you to log back in to the HomeGround portal to see the answer.