We take this opportunity to extend our best wishes to all our customers in advance of the festive season, and for the new year to come. Please note that HomeGround’s office will close at 4.00pm on Friday 23rd December 2022 and reopen at 9am on Tuesday 3rd January 2023. Our Customer Telephone Contact phone lines will reopen at 10:00 am on Tuesday 3rd January 2023.
We take this opportunity to extend our best wishes to you all for the holiday season, and for the new year to come.
The Christmas closure period will not be counted as 'working days' for the purpose of invoices issued to customers for ground rent or insurance premiums.
We would like to remind customers that if you need to report an urgent maintenance or emergency affecting their property over the festive period, you should contact their managing agent, using the details provided with your service charge invoices. If you need to report an urgent insurance loss or claim, you should refer to the contact details given on your insurance policy certificate, and also report the incident to your managing agent.